top of page

SHIPPING POLICY

At Laguna Linens, we’re committed to getting your order to you quickly and reliably, so you can start enjoying your new pieces without delay. All orders are dispatched from our QLD warehouse within 2–3 business days of purchase. During busy periods, including sales events and peak seasons like Black Friday and Christmas, please allow an additional 3–5 business days for dispatch.

Once your order has been shipped, you’ll receive a confirmation email with a tracking number, so you can follow its journey right to your doorstep.
 

Shipping within Australia

  • Free standard shipping on orders over $200 AUD

  • $15 AUD flat rate for orders under 5kg

  • Express shipping available and is quoted on checkout (estimated delivery 1–3 business days, depending on location)
     

All orders are sent via Australia Post and include full tracking. By purchasing from Laguna Linens, you agree to our shipping terms.

RETURNS POLICY

At Laguna Linens, we hope you love your purchase. If something isn’t quite right, we’re here to make the returns process simple and straightforward.
 

Our Products

Our pieces are crafted from loomed cotton, celebrating natural textures and artisanal techniques. Variations in the weave, texture, and finish are part of the fabric’s character and are not considered faults.
 

Colour Disclaimer

We make every effort to display our products as accurately as possible. However, colours may vary slightly depending on your screen, browser settings, and device. To ensure confidence in your selection, fabric swatches are available upon request. Please note that returns or exchanges will not be accepted based on colour variation or change of mind regarding colour choice.
 

General Returns Policy

  • Items must be unused, unwashed, and in original condition, with all tags attached and packaging intact.

  • Returns are accepted for faulty items only and are not eligible for change-of-mind requests.

  • Return postage costs are only covered if an item is confirmed faulty.

  • Sale or promotional items are eligible for exchange or store credit only.

  • Items marked Final Sale cannot be returned unless faulty.
     

Returns – Australia Only

We currently ship within Australia only.

  • Returns must be lodged within 35 days of delivery.

  • Change-of-mind returns or exchanges incur a $10 AUD return label fee via Australia Post.

  • Refunds are available for full-priced items only (shipping costs are non-refundable).

  • Store credit is available for eligible returns and is valid for 3 years.

  • Exchanges and replacement items are dispatched via Australia Post Express once processed.
     

Faulty Items

​

Please contact us within 10 days of receiving your item, including your order number, a description of the issue, and clear photos. Once reviewed and approved, we’ll offer a refund, replacement, or store credit.

Approved faulty returns will receive a prepaid return label at no cost.
 

How to Start a Return

  • Submit your return request emailing hello@lagunalinens.com.au

  • Select your preferred outcome: refund, store credit, or exchange.

  • Follow the instructions provided to complete your return.
     

Additional Notes

  • Due to the nature of loomed cotton, slight variations in weave and texture are expected and celebrated as part of each piece’s unique character.

  • We recommend reviewing product descriptions carefully before purchasing, as preferences relating to texture or natural variation are not considered faults.

  • By purchasing from Laguna Linens, you agree to our refund policy & terms.

bottom of page